Emergency Dispatch Services

Emergency Dispatch Services: The Perfect Way to Prepare for The Worst

Emergency situations are hard to deal with because they come during times when we are not prepared. However, business owners need to be prepared at all times and consider reliable dispatching services for emergencies.

Whether your business is small or large, our emergency and urgent dispatch services can support you, your technicians, doctors, drivers and customers at any time of the day or night. Available for you 24/7, our team of dispatching agents at Direct Line possess excellent communication and computer skills and are trained to gather detailed and accurate information and promptly dispatch it to the appropriate personnel.

Emergency situations can happen at any time of the day. The ability to respond to them is crucial to your customers’ experience as well as your business’ success. This is where our team comes in — offering professional and effective emergency dispatch service which gives callers empathy while they gather the essential information to be delivered and promptly dispatch it.

We Deliver Reliability and Dedication When You Need It the Most

There are many benefits to using our award-winning Emergency Dispatching services. The two-way texting feature is especially helpful because it gives you an option to dispatch the urgent message directly to your on-call provider.

By utilizing the two-way texting feature, we will be able to gather the message detail. Your message is then saved and instantly texted or emailed to you. Once you’ve received your message, you just reply back confirming you received it. This gives us the assurance you’re your message has been delivered in accordance with your specific instructions.

Whether your business provides services such as plumbing, HVAC, healthcare or property management, we are here to help you align your solutions and become the perfect extension of your on-call support team.

Solutions That Customize to Your Needs and Benefit Your Business

Our dispatch services are fully customizable to meet the needs of your callers as well as improve your business success. Additionally, they require more than message dispatching.

During the client onboarding process, our customer care team will also work closely with you to determine the type of urgency, type of call and how you would like us to respond to it. In occasions like these, you need to tell us if you want your emergency calls transferred to specific people or numbers or how to set the rules for what process our agents follow.

When it comes to benefits, there are many. Our dispatch services can help you with all of the following:

  • 24/7 Live Answering
  • Improve business efficiency
  • Improve customer experience
  • Prompt and reliable communication with staff
  • Efficient, worry-free process for emergency calls

Some of the industries that can benefit from dispatch answering services include:

  • Healthcare Providers
  • Plumbing Companies
  • Building / Property Maintenance
  • Landscapers
  • Government Agencies
  • Utility Companies

We Make Sure Your Callers Will Reach the Right Department in Times of Urgency

Emergency situations require an urgent response. Your business should always hope for the best but prepare for the worst.

According to statistics, in the five-year span from 2009 to 2012, there were 577 government-declared disasters including hurricanes, flooding, severe storms, landslides, fires and other disasters.

The best way to prevent any miscommunication and remain calm in times of emergencies is by choosing an emergency dispatch service for your needs. Contact us today for more details and get a free quote! 888-365-2424


We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.