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PINetwork Recognizes John Freire of Direct Line Tele Response With Top Award

Direct Line Tele Response is proud to announce that during the PINetwork’s Annual Conference last week in Manchester, NH our own IT Director, John Freire was presented with the prestigious Allen Kalik Award. This award recognizes individuals whose unselfish dedication and leadership have led to the advancement of the PINetwork Group. A very special thank…
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Order Entry

“I placed an order several weeks ago and the woman taking my order was so good that I went out of my way to tell her supervisor about my great customer service experience.  I am telling you about it again!!!.  You all are so friendly and professional.  Bullock and Jones has great agents.” Bernard K.-Customer

Live Virtual Receptionist

“I deal with many services daily and don’t get the same kind of treatment.  You do a really thorough job.  Thank you I will let Greg know also.  Thank You Arielle!” Matt C.-Client of a Financial Services Professional

"Virtual Receptionists" – Why A Live Answering Service?

In today’s economy, many companies are making hard choices to reduce costs, and often times this involves outsourcing. Companies are discovering quickly the benefits of hiring an answering service as a “virtual receptionist” as opposed to having a traditional “onsite” receptionist because of  the ability to reduce cost while increasing the potential of support to…
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ATSI Recertifies Direct Line as a 24/7 Gold (level) Call Center

The Association of Teleservices International (ATSI) has recertified and awarded our company, Direct Line Tele Response, as a Gold 24/7 Call Center for a second time.  The Gold 24/7 Call Center Certification Award makes known that our company continues to exceed high standards in the areas of business practices, life safety, and operations ( including normal and emergency…
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