ATSI Recertifies Direct Line as a 24/7 Gold (level) Call Center

We love the great feedback we get from our customers every day, and are very proud of our staff for exceeding expectations, and making our customers happy!

The Association of Teleservices International (ATSI) has recertified and awarded our company, Direct Line Tele Response, as a Gold 24/7 Call Center for a second time.  The Gold 24/7 Call Center Certification Award makes known that our company continues to exceed high standards in the areas of business practices, life safety, and operations ( including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time).

 We at Direct Line are very proud of our staff here in Berkeley, California and are appreciative to be acknowledged for our efforts by this industry confirmation of excellence.  Our company philosophy for the past 33 years has been to provide the best possible service and that is reflected in our client satisfaction as well as by our awards, including 11 continuous years of the ATSI award of Excellence. Excellence doesn’t ‘just happen’, it is a consistent effort by our entire staff to provide a product we can all be proud of.

Direct Line Tele Response based in Berkeley, CA established in 1979 to provide quality tele-messaging services in the San Francisco bay area and has since expanded to serve clients in every corner of the United States.  For more information visit

ATSI, based in Reston, VA, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services.

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