No matter what business you are in, it is very difficult to be available to your clients on the phone at any moment they choose to call. In today’s 24/7 instant gratification world, your customers are looking for service. Are you giving it to them? When they call, do they get an “answer”?
Seven reasons to choose Direct Line Teleresponse as your 24/7 Answer.
- Specialized Service: Direct Line provides specialized service plans for your unique business needs. Whether you need someone to handle your calls, take your orders or to provide support for your web alerts, Direct Line will create a tailor-made plan to maximize your business potential.
- Superior Service: Internationally recognized for our excellence in customer service, we provide outstanding customer service quality to both your customers, and to you… our customer.
- Experienced Service: Established in 1979,Direct Line Teleresponse has been serving businesses of all sizes across the nation for over 30 years.
- High-Tech Service: We pride ourselves on utilizing the best technology available in the industry with our Pinnacle computer system which automatically identifies which instructions to follow, whether it is time of day, specific service you provide, or who might be on call for a specific situation. As technology changes, we advance with it.
- Reliable Service: Direct Line is a 24 / 7 Gold Site Certified Service, representing a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24 / 7 preparedness.
- Customized Service: We don’t just answer your calls (or answer your inbound email), we do it professionally, pleasantly, within 3 rings and never put callers on hold in the middle of a call. We process incoming information accurately, quickly, exactly, as per your on-call instructions as detailed in our database. Direct Line will deliver your message, efficiently, quickly by email, fax, pager, text message, voice mail, relay to cell phone, or patch the call directly to you.
- Domestic Service: All of our agents are based in the United States, and we do not outsource any of our calls to overseas call centers. We screen our operators to ensure the highest possible quality, and pride ourselves on our outstanding staff.
Isn’t it time you gave yourself an advantage? If your customers can’t reach you, they will surely reach out to your competitors. Our service is always open, always answering, and always offering the very same high-quality customer service whether you call at 9am, 9pm, or even at 2am. We remain open on all holidays, and are equipped to remain open no matter the circumstances with our backup systems. You will never miss another call, and you will get one of the best competitive advantages available in business today. Excellent customer service.