Currently viewing the tag Excellence

Recent Posts

PINetwork Recognizes John Freire of Direct Line Tele Response With Top Award

Direct Line Tele Response is proud to announce that during the PINetwork’s Annual Conference last week in Manchester, NH our own IT Director, John Freire was presented with the prestigious Allen Kalik Award. This award recognizes individuals whose unselfish dedication and leadership have led to the advancement of the PINetwork Group. A very special thank…
Read more »

Be Prepared for Mother Nature

Mother Nature can strike anywhere at any time, so any successful business must prepare. Whether it’s an earthquake, snow storm, hurricane, or even a simple blackout, the process of “business as usual” can interfere with your ability to provide the high-standard of customer service your clients deserve. You can, and should protect your business by…
Read more »

"Virtual Receptionists" – Why A Live Answering Service?

In today’s economy, many companies are making hard choices to reduce costs, and often times this involves outsourcing. Companies are discovering quickly the benefits of hiring an answering service as a “virtual receptionist” as opposed to having a traditional “onsite” receptionist because of  the ability to reduce cost while increasing the potential of support to…
Read more »

ATSI Recertifies Direct Line as a 24/7 Gold (level) Call Center

The Association of Teleservices International (ATSI) has recertified and awarded our company, Direct Line Tele Response, as a Gold 24/7 Call Center for a second time.  The Gold 24/7 Call Center Certification Award makes known that our company continues to exceed high standards in the areas of business practices, life safety, and operations ( including normal and emergency…
Read more »

Direct Line wins the CAM-X 2012 Award of Excellence

Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive CAM-X 2012 Award of Excellence (Emerald Award) for the seventh consecutive year. This award is presented annually by the Canadian Call Management Association, the Canadian counter-part to American TeleServices International (ATSI) ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone…
Read more »

more recent posts