Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive CAM-X 2012 Award of Excellence (Emerald Award) for the seventh consecutive year. This award is presented annually by the Canadian Call Management Association, the Canadian counter-part to American TeleServices International (ATSI)
ATSI is the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Direct line has won the Award of Excellence through ATSI for the past 11 years.
Seven years ago, Direct Line decided to seek year-round testing and monitoring of call quality and signed up for the CAM-X Award of Excellence program in addition to the US counterpart (ATSI’s Award of Excellence). Participating in these two programs allows us to have year round testing, of our agents to encourage them to consistently maintain their excellent call taking skills as they never know when they may get a graded call.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted CAM-X Award of Excellence. This is our seventh consecutive year winning this award.
CAM-X is an industry trade Association representing Call Centres and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today’s call centre environment.