CATEGORY ARCHIVES: Customer Service

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Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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3 Ways Live Virtual Receptionists Capture Leads

Bay Area Live Virtual Receptionists Deliver Lead Capture Services For E-Commerce Businesses If you own an e-commerce store, overcoming challenges is a regular part of your daily routine. According to studies, the general lifespan of an e-commerce store is shortening all the time — thanks to Amazon. Did you know that roughly half of online…
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Bay Area Bilingual Answering Services for Real Estate Agents and Property Managers

The Benefits of Using a Bilingual Answering Service for Real Estate Agents and Property Managers Real estate agents and property managers are always on the go and spend the majority of their time outside of the office. If they’re not meeting with appraisers, they’re either showing listings, meeting with potential tenants or checking the status…
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How A Dispatching Service Supports Trade Companies And Their Technicians

How A Dispatching Service Supports Trade Companies And Their Technicians Trade services including HVAC, Plumbing, Electrical and Roofing Contractors typically manage a significant number of field technicians as well as an active on-call schedule. Communication can be challenging and potentially dangerous, especially if one of the techs is under the house or on the roof….
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How A Bay Area After Hours Dispatching Service Can Help Your Business

Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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The Central Valley’s Best Bilingual Answering Service

Central Valley Bilingual Answering Services Two years ago we knew the job market was changing significantly in the Greater Bay Area. We have always provided competitive wages and benefit packages to our staff. As I am sure many of our Bay Area clients will attest, finding qualified staff has been a challenge. In 2017, we…
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Here’s Why Small Businesses Should Consider Phone Answering Services

Here’s Why Small Businesses Should Consider Phone Answering Services As a small business owner you probably know that the journey ahead will ebb and flow and your team will constantly be in a state of flux. A small business relies heavily on owners and partners to fill multiple roles; from answering phones to balancing the…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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