How Plumbing Companies Benefit from Hiring a 24 Hour Live Answering Service

The Perks Of Having A Plumbing Answering Service

As an owner of a plumbing company, you understand the importance of providing exceptional customer service. One way to do that is by offering 24-hour service. Not only does it show your customers that you care about their needs, but it can also save your business time and money. This blog will explore how a 24-hour live answering service can benefit plumbing companies.

Let’s dive in!

What is a 24-Hour Live Answering Service?

A 24-hour live answering service is a service that provides live call agents who answer your company’s phone calls 24 hours a day, seven days a week. Agents are trained to answer calls on behalf of your company and handle customer inquiries, answer frequently asked questions, take messages and dispatch emergency calls. They can also screen calls, prioritize emergencies, and transfer calls to the appropriate department or staff member.

Now, let’s explore the benefits of using a 24-hour live answering service for your plumbing companies.

Benefit #1: Increased Customer Service

One of the primary benefits of using a 24-hour live answering service is that it can significantly improve your customer service. With a live call agent available to answer calls 24/7, your customers can contact your company whenever needed. This means they won’t have to wait until regular business hours to speak to someone, which can be frustrating and inconvenient.

Moreover, by offering 24/7 customer service, your plumbing company can stand out from the competition. Your customers will appreciate the convenience and flexibility of reaching your company at any time, which can help build customer loyalty and increase referrals.

Benefit #2: Saves Time

Another benefit of a 24-hour live answering service is saving your plumbing company time. By outsourcing your phone answering to a company like Direct Line, your staff can focus on their primary responsibilities, such as servicing customers’ needs in the field. Additionally, with someone else handling the phones, you won’t need to hire additional staff to answer calls, saving you time and money.

In addition, a live answering service can also help to reduce the amount of time your staff spends on administrative tasks. Operators can handle answering calls, taking messages, and prioritizing emergency calls, freeing your team to focus on the more complex aspects of their job.

Benefit #3: Cost-Effective

Finally, using a 24-hour live answering service can also be cost-effective for your plumbing company. Hiring additional staff to answer calls can be expensive, especially if you need to provide benefits or overtime pay. By outsourcing to a live answering service, you can save money on hiring costs while still providing excellent customer service.

Additionally, a live answering service can help reduce missed calls and lost revenue due to missed opportunities. Call agents can answer calls, filter, and prioritize emergencies, ensuring no important calls are missed. This can help to increase your company’s revenue and bottom line.


In conclusion, using a 24-hour live answering service can provide many benefits for plumbing companies, including increased customer service, time-saving, and cost-effectiveness. By outsourcing phone answering to a live answering service, your company can provide exceptional customer service around the clock, free up staff time, and save money on hiring costs. If you’re a plumbing company looking to improve customer service and streamline operations, consider using Direct Line Tele Response.

Call today to find out more at 888-365-2424.



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