CATEGORY ARCHIVES: Customer Care

Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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How A Bay Area After Hours Dispatching Service Can Help Your Business

Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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The Central Valley’s Best Bilingual Answering Service

Central Valley Bilingual Answering Services Two years ago we knew the job market was changing significantly in the Greater Bay Area. We have always provided competitive wages and benefit packages to our staff. As I am sure many of our Bay Area clients will attest, finding qualified staff has been a challenge. In 2017, we…
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Here’s Why Small Businesses Should Consider Phone Answering Services

Here’s Why Small Businesses Should Consider Phone Answering Services As a small business owner you probably know that the journey ahead will ebb and flow and your team will constantly be in a state of flux. A small business relies heavily on owners and partners to fill multiple roles; from answering phones to balancing the…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm

Benefits of Using a Property Management Answering Service

The world of property management and ownership is extremely challenging. You’re pulled in so many different directions during the day and as Murphy’s Law would have it as soon as you go to sleep your phone starts to ring again; yes with another “emergency”. Here in lies the problem; you can’t be effective when you’re…
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HIPAA Compliant Medical Answering Service

Every medical professional needs to have the right solution for HIPAA compliant medical answering services and secure messaging. Make sure whatever service provider you choose, that they offer professionally certified Call Agents that gather incoming information accurately, quickly and confidentially and especially in accordance with Government regulations. You’ll want to make sure that they have secure…
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