Top 5 Features of Using a Professional Property Management Answering Service

Professional Property Management Answering Service

Whether commercial or residential, the world of property management is extremely challenging, especially with having to comply with COVID-19 stay at home orders. Property managers are pulled in many different directions, and as Murphy’s Law would have it, as soon as you go to sleep, your phone starts to ring again, yes, with another “emergency.”


With the increase of people working and staying at home, there is an uptick in-home services and repair issues, and property managers can’t be effective when they’re on-call 24/7.

The other challenge for property managers is obtaining some work-life balance. The phone is continually ringing; voicemail is full, e-mails keep landing in your inbox, work orders need follow up, and so on. It’s easy to get overwhelmed.


A viable solution to mitigate these challenges and still support tenants relegated to staying home is to partner with a 24-hour live answering service. Having a team of professional call agents to answer your calls, take messages, dispatch on-call maintenance techs can ensure your property management office continually delivers responsive tenant service regardless of what time of day or night it is.

Here are the Top 5 Features of Using A Property Management Answering Services

  1. 24/7 live telephone answering
  2. After-hours support
  3. Call overflow
  4. Urgent and emergency dispatch
  5. Live virtual receptionists

Property managers can’t afford to miss a call since you may not have considered this . . .

If you miss a call, you could be increasing liability and exposing your company to more risk — especially during a pandemic.

It’s important to mention that whichever property management answering service you decide to hire, make sure they can determine what constitutes an emergency call and which calls are deemed routine. This will save you a ton of time and money in the long run.

We already discussed the top five features of partnering with a professional property management answering service, but what are your benefits for doing so?

What’s in it for you?

  1. Reduced stress
  2. Work-life balance
  3. Decreased interruptions
  4. Improved tenant service
  5. Improved office efficiency

If you’re ready to learn more about how to effectively implement a 24-hour live answering service for your property management office, call Direct Line Tele Response today for a free consultation, 888-365-2424.

We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.