Emergency Dispatch Services: The Perfect Way to Prepare for The Worst Emergency situations are hard to deal with because they come during times when we are not prepared. However, business owners need to be prepared at all times and consider reliable dispatching services for emergencies. Whether your business is small or large, our emergency and…
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“Direct Line is attentive, responsive, and supportive. Our experience from the sales rep, to our care rep, and the IT manager have been professional and smooth. My rep would reach out to me if there are any concerns or clarifications required. We are able to make changes and updates to our script when we see…
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How A Dispatching Service Supports Trade Companies And Their Technicians Trade services including HVAC, Plumbing, Electrical and Roofing Contractors typically manage a significant number of field technicians as well as an active on-call schedule. Communication can be challenging and potentially dangerous, especially if one of the techs is under the house or on the roof….
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Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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“Please tell your manager that you guys have a FANTASTIC answering service!” Michael M. Owner of a large plumbing company January 28, 2019
CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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As we move toward the end of 2017, it’s a great time to reflect on the experiences that shaped our communities this year. As a communications center, many times we’re involved with major events such as what transpired the week of Oct 9. Little did we know that our Bay Area call center would…
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As a Property Manager, you receive calls from tenants during all hours of the day and night. It’s been our experience that the firms we provide property management answering services and urgent/emergency dispatch for require immediate and urgent notification for any call related to water problems. Bigger issues stem from leaks because water quickly sets the…
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The world of property management and ownership is extremely challenging. You’re pulled in so many different directions during the day and as Murphy’s Law would have it as soon as you go to sleep your phone starts to ring again; yes with another “emergency”. Here in lies the problem; you can’t be effective when you’re…
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