Mother Nature can strike anywhere at any time, so any successful business must prepare. Whether it’s an earthquake, snow storm, hurricane, or even a simple blackout, the process of “business as usual” can interfere with your ability to provide the high-standard of customer service your clients deserve. You can, and should protect your business by…
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In today’s economy, many companies are making hard choices to reduce costs, and often times this involves outsourcing. Companies are discovering quickly the benefits of hiring an answering service as a “virtual receptionist” as opposed to having a traditional “onsite” receptionist because of  the ability to reduce cost while increasing the potential of support to…
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No matter what business you are in, it is very difficult to be available to your clients on the phone at any moment they choose to call. Â In today’s 24/7 instant gratification world, your customers are looking for service. Are you giving it to them? Â When they call, do they get an “answer”? Seven…
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We pride ourselves on providing outstanding customer service, and are proud of our amazing staff! Here are a few compliments we’ve gotten from our amazing customers!
One very important aspect to consider beforehand, as it will factor into the pricing structure of your service plan, is estimating both your current call volume and, based on the projected growth of your business, future call volume.