Choosing The Right Call Center/Answering Service Part 1
If you’ve already opted to take a more personalized approach in managing your business’s telephone traffic by hir
ing a call center, the next step is choosing the right service provider. A basic understanding of the process is helpful, but ultimately you’ll want to consult with a call center sales representative to ensure that your business needs are sufficiently addressed.
One very important aspect to consider beforehand, as it will factor into the pricing structure of your service plan, is estimating both your current call volume and, based on the projected growth of your business, future call volume. Armed with relevant information and asking the right questions can save you time and money in determining which plan is best suited to your particular business.
Some services are prepackaged, and others are tailored. Is your staffing adequate to manage regular business hours call volume, or will you require both day and evening service? Do you need dispatching? How should your messages be delivered? Be sure that the call center sales representative takes the time to carefully review with you the services they offer and how these services will fit your budget and your plans for implementation. Because every business is different, you should not have to settle for being referred to a customer service center should any issues or inquiries arise with your account. Insist that you have you own point of contact, such as an account manager, who is familiar with the details of your business and can assist accordingly.