Currently viewing the tag after hours answering service

The Difference Between Answering Services and Virtual Receptionists

The Difference Between Answering Services and Virtual Receptionists Answering services and virtual receptionists are two services that are often confused when people are talking about streamlining and improving communication and operational efficiency. However, there are differences between an answering service and a virtual receptionist. Even though the difference is not that big, it is essential…
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How A Bay Area After Hours Dispatching Service Can Help Your Business

Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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After Hours Answering Service

Since 1987, Direct Line has been the preferred after hours call center and live answering dispatch service provider for the John Stewart Company. JSCO has an incredible 40 year history that was celebrated during their annual conference just a few weeks ago in San Ramon, CA. JSCO was founded in 1978 and is a full-service…
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Advanced Call Center Technology

John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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Top 5 Ways to Save Money with Direct Line

Five Advanced Call Center Technology Features That Saves Money Some of the best ways to save money when working with Direct Line is to utilize other service options that are available. Many can reduce agent call handling time 1) Integrated Front-end Voice Greeting: Our Direct Response system can initially answer your calls, provide information to filter…
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