CATEGORY ARCHIVES: Our Staff

ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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Recent Posts

Advanced Call Center Technology

John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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Outstanding Call Center Earns Industry’s Top Award

Outstanding Call Center Earns Industry’s Top Award Direct Line Tele Response Earns Coveted ATSI Platinum Plus Award of Excellence   Direct Line Tele Response of Berkeley, CA has been honored with ATSI’s most exclusive award, the 2017 Award of Excellence. This marks the 16th consecutive year that Direct Line has earned the industry’s top honor….
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