At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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CATEGORY ARCHIVES: Our Staff
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John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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As many of our clients in the SF Bay Area can attest, attracting and keeping great employees is an ongoing process and struggle, especially with the current market conditions. As wages and other employee costs increase, you have to get creative and seek out new ways to keep your service levels high. You may already…
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Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution. Â Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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“I am really happy with the way your call agents handle our calls and the particulars that are important to our business. We’re able to serve our customers better because of it. I also appreciate the ‘no problem’ solution oriented aspect of your service.” Beverly A-Owner of a large roofing company March 20, 2018
“Thank you and keep up the good work keeping our customers happy.” Paul B. MapR Technologies February 6, 2018
Please join us in celebrating two important events here at Direct Line. The first being Ms. Reina Wright, our swing shift supervisor. There are not too many people that have the kind of dedication and commitment it takes to stay with one employer for 10 years – so we want to acknowledge the effort that she has given…
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“Boy, you are extremely professional! I’ve been in hospitality services all of my life and you are extremely good!” Patrick Q-Caller for a large Tree and Landscape Service August 2, 2017
“I can’t believe it’s already been a year since we switched services. I must say you and your team have been nothing but great! Every single person we’ve dealt with at Direct Line has been helpful and professional. Great customer service! Thank you!” Veronica L.-Owner of a national Fire and Water Restoration company July 17, 2017
Outstanding Call Center Earns Industry’s Top Award Direct Line Tele Response Earns Coveted ATSI Platinum Plus Award of Excellence Direct Line Tele Response of Berkeley, CA has been honored with ATSI’s most exclusive award, the 2017 Award of Excellence. This marks the 16th consecutive year that Direct Line has earned the industry’s top honor….
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