CATEGORY ARCHIVES: Latest News

Should You Hire In House Staff or Leverage a Team of Live Virtual Receptionists

  Potential clients ask us all the time what the benefits are to having a live virtual receptionist vs. hiring in-house staff. Here’s what we know: With the on-set cloud-based business operations, you’ve probably seen an upward trend in the use of call answering services and live virtual receptionists. If you’re looking to reduce your labor…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019

5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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Helping Those in Need (Alameda County Community Food Bank)

Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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7 Steps for Getting Your Business Moving in 2018

Gain Efficiencies – Focus on Your Core Competencies  As 2018 is getting into gear this month, we thought you’d like to have some planning tips for getting your business moving in 2018. Creative Solutions, a virtual marketing firm headquartered in Ontario, provides some great insight. From reflecting, through auditing to planning, here are some simple strategies worthy of consideration. …
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