Potential clients ask us all the time what the benefits are to having a live virtual receptionist vs. hiring in-house staff. Here’s what we know: With the on-set cloud-based business operations, you’ve probably seen an upward trend in the use of call answering services and live virtual receptionists. If you’re looking to reduce your labor…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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Gain Efficiencies – Focus on Your Core Competencies  As 2018 is getting into gear this month, we thought you’d like to have some planning tips for getting your business moving in 2018. Creative Solutions, a virtual marketing firm headquartered in Ontario, provides some great insight. From reflecting, through auditing to planning, here are some simple strategies worthy of consideration. …
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Providing the best call center services for healthcare professionals and answering services for medical professionals. Seving East Bay Newborn Specialists for 37 years.

Our client spotlight this month is Serta Simmons Bedding. Serta Simmons is the largest bedding manufacturer in North America and we are honored to provide Employee Attendance Line call center services for 57 of their locations.

24 Hour Live Bilingual Answering Services More and more businesses are in the need of bilingual answering services and as a leader in the industry, Direct Line is proud to announce that we are now able to provide in-house 24 hour live bilingual answering services.