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PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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Top 5 Requirements Doctor’s Have for HIPAA Compliant Answering Services

Since 1979, Direct Line has been providing 24 hour live answering services for medical professionals and hospitals. Even though we’ve expanded our reach into other industries, we’ve learned that most of our medical clients generally have the same requirements which are to ensure patient satisfaction, HIPAA compliance and PHI security. This article addresses the top…
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Physician Answering Services

“Your service is great! We’ve been with Direct Line for years.  No complaints. I can get free service but I like knowing who my callers are talking to and appreciate a real person answering.” Dr. Ariane T. Medical Professional December 8, 2017  

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