“You guys are GREAT!” Bill L. Owner of a large electrical contracting company April 9, 2018
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Five Advanced Call Center Technology Features That Saves Money Some of the best ways to save money when working with Direct Line is to utilize other service options that are available. Many can reduce agent call handling time 1) Integrated Front-end Voice Greeting:Â Our Direct Response system can initially answer your calls, provide information to filter…
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Since 2005, we’ve had the distinct pleasure of answering incoming calls for Car Donation Services, Inc. Our job is to assist callers by gathering vehicle details and determining which of the 245+ charities the caller would like to support with their car donation. We then pass the call record and information on to CDS for…
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“You are very polite. From my experience, I’ve never spoken to anyone who is as polite as you! Thank you so much.” Rachel S.-resident of Berkeley February 22, 2018
“You guys have a great system. I’m very satisfied with your service. You guys do a great job!” Gary L. – Large Restoration Company February 23, 2018
Gain Efficiencies – Focus on Your Core Competencies As 2018 is getting into gear this month, we thought you’d like to have some planning tips for getting your business moving in 2018. Creative Solutions, a virtual marketing firm headquartered in Ontario, provides some great insight. From reflecting, through auditing to planning, here are some simple strategies worthy of consideration. …
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Direct Line Tele Response earns 12th consecutive Diamond Plus award for call center excellence. CAM-X sets high standards for 24 hour live call center services.
This article contains a brief summary of two of our featured call center services; CRM Integration and Website Integration. | 24 Hour Live Answering
Our client spotlight this month is Serta Simmons Bedding. Serta Simmons is the largest bedding manufacturer in North America and we are honored to provide Employee Attendance Line call center services for 57 of their locations.
The Association of Tele Services International (www.atsi.org) has recently inducted its new Board of Directors. Once again, Ken Goldenberg, Owner and President of Direct Line Tele Response is called to serve as he has been appointed to this exclusive leadership group for the industry.
