At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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As many of our clients in the SF Bay Area can attest, attracting and keeping great employees is an ongoing process and struggle, especially with the current market conditions. As wages and other employee costs increase, you have to get creative and seek out new ways to keep your service levels high. You may already…
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Attendance lines are an easy solution to organize record keeping when employees call off from work or when parents need to report their child’s absence from school. Here’s an Example of How It Works An employee needs to call off sick for the day. All they’ll need to do is call a designated telephone number…
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