Scale Your Business During COVID-19 With A 24 Hour Live Answering Service
In a professional world like the one we are currently living in, every customer demands an immediate response and timely results.
However, keeping up with this demand is often tricky, especially during COVID-19 and some of the restrictions we are still facing. Small business owners can get frustrated about this because they do not employ enough workers to perform their company’s tasks and interact with their customers at the same time.
Fortunately, there is a simple solution to this problem. It’s called a 24-hour live answering service – or a designated phone number that works 24/7 and is where all of the calls to a company are landing.
Improve Your Productivity and Increase Your Profits
Your phone might be ringing all the time. Or it might be standing still – but that is only if your customers don’t know that you are available 24/7.
With a 24-hour live answering service, you can focus on your tasks and leave call answering to professionals. Whether it’s answering general questions about your business, scheduling appointments, or taking orders, a telephone line like this can help you receive customer feedback and improve your business.
The best part about hiring a 24-hour live telephone answering service is that you can quickly scale your business – just like you can increase the number of people answering the phone and let the team support your business during COVID-19.
What Are the Costs Involved?
At this point, you are probably thinking about the cost of a telephone answering service that works all day and every day. Even though it seems like a pretty demanding job, a 24-hour live answering service is part of a system that is there for you at any time – and comes only at a fraction of the cost of hiring an in-house employee.
Without you having to screen and hire new people, designate space for them, allocate working hours and budget for them (especially if they are a team), and offer benefits and holidays, a live telephone answering service adapts to your needs and grows as you grow your business.
At Direct Line, we charge by time, not by call, which makes it so easy to scale your business. You can also choose from our other related services such as after-hours answering, call overflow, emergency dispatch, and order taking, to name a few.
How Can You Set Up A 24-Hour Live Answering Service?
Hiring a 24-hour live answering service means partnering with the best professionals you can trust and put your faith in to be the voice of your business and your brand.
As you grow your business, you will realize that this is an incredibly valuable service that acts as the first line of contact for any potential customer, client, or investor. In the long run, it is one of the best decisions you can make to increase your brand authority and win more customers — and scale your business.