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How Outsourced Medical Call Centers Assist With Call Overflow Support

How Call Centers Are Supporting Physician Offices and Hospitals The stay at home order imposed by the United States government has brought a set of new challenges for both the public and private sector. The essential business overflow is triggered by COVID-19 and patient influx is affecting more than just crowded halls and packed emergency…
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Top 5 Reasons Why Physicians Use Secure Interactive Messaging

Why Physicians Should Use Secure Interactive Messaging We recently wrote a blog discussing the fact that the Joint Commission has banned the use of traditional SMS texting for any communication that contains PHI data. Having a HIPAA violation for any unsecured message that contains PHI can result in substantial fines. Partnering with an experienced doctor’s telephone…
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Top 5 Requirements Doctor’s Have for HIPAA Compliant Answering Services

Since 1979, Direct Line has been providing 24 hour live answering services for medical professionals and hospitals. Even though we’ve expanded our reach into other industries, we’ve learned that most of our medical clients generally have the same requirements which are to ensure patient satisfaction, HIPAA compliance and PHI security. This article addresses the top…
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