 According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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“Everything is going GREAT and my judges are super happy with the service they are receiving! Thank you.” Angela B. Santa Barbara County Superior Court April 3, 2019
“I want to give praise where praise is due. Your call agents have great customer service skills. They are warm, and friendly.” Kevin F. Large Bay Area city 311 call-in line. March 15, 2019
“Thank you! You are very efficient in collecting all of my information.” Susan T. – resident of Berkeley February 23, 2018
