Currently viewing the tag doctor answering service

Top 5 Reasons Why Physicians Use Secure Interactive Messaging

Why Physicians Should Use Secure Interactive Messaging We recently wrote a blog discussing the fact that the Joint Commission has banned the use of traditional SMS texting for any communication that contains PHI data. Having a HIPAA violation for any unsecured message that contains PHI can result in substantial fines. Partnering with an experienced doctor’s telephone…
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Top 5 Requirements Doctor’s Have for HIPAA Compliant Answering Services

Since 1979, Direct Line has been providing 24 hour live answering services for medical professionals and hospitals. Even though we’ve expanded our reach into other industries, we’ve learned that most of our medical clients generally have the same requirements which are to ensure patient satisfaction, HIPAA compliance and PHI security. This article addresses the top…
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Physician Answering Services

“Your service is great! We’ve been with Direct Line for years.  No complaints. I can get free service but I like knowing who my callers are talking to and appreciate a real person answering.” Dr. Ariane T. Medical Professional December 8, 2017  

ATSI Recertifies Direct Line as a 24/7 Gold (level) Call Center

The Association of Teleservices International (ATSI) has recertified and awarded our company, Direct Line Tele Response, as a Gold 24/7 Call Center for a second time.  The Gold 24/7 Call Center Certification Award makes known that our company continues to exceed high standards in the areas of business practices, life safety, and operations ( including normal and emergency…
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