Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution. Â Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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“I am really happy with the way your call agents handle our calls and the particulars that are important to our business. We’re able to serve our customers better because of it. I also appreciate the ‘no problem’ solution oriented aspect of your service.” Beverly A-Owner of a large roofing company March 20, 2018
It isn’t about customer service any more. It’s about the customer’s entire experience. Read 6 Key differences between customer service and customer experience.
