The Importance of Having an Emergency Answering Service

The Importance of Having an Emergency Answering Service

If your business offers products or services used during an emergency, you may want to consider having an emergency answering service to support those in need.

The truth is, no one can know or predict when an emergency will happen. But when customers need your help, you should be there to answer the phone. When urgent calls that require immediate action come your way, having them land in your voicemail isn’t an option.

From local contractors to first responders, medical facilities, and doctor’s offices, there are plenty of businesses that have to be prepared for emergencies. An after-hours answering service can be one of the best ways to respond to emergencies.

Be Ready For Unexpected Emergencies

Did you know that more than 40% of businesses never reopen after a disaster? A survey conducted by FEMA also showed that only 29% of those who do reopen were still in business two years later. The idea is simple – having an emergency answering service to help avoid costly downtimes and improve responsiveness.

A professional emergency answering service is available at a moment’s notice — 24/7. All you need to do is forward your telephone lines to a pre-arranged number so that a team of professionally trained call agents can answer and dispatch calls as required.

Logic-based telephony platforms and custom scripts allow agents to determine if a call is truly an emergency or routine. This ensures that legitimate emergencies are addressed and dispatched accurately, and non-emergency calls are filtered back to your office.

At Direct Line, all of our call center agents are professionally certified by our governing association — The Association of TeleServices International (ATSI). We provide emergency response and after-hours telephone support for businesses in any industry that need to be available 2/7/365.

No Room for Error

From plumbing and HVAC disasters to medical events, we all know that emergencies can happen any time of day, and no one knows when they will happen. Unpredictable by their nature, the best way to manage crises is to be prepared and ready to assist in the blink of an eye.

You may find some customers calling in the middle of the night after experiencing something unusual (that is within your realm of expertise). In events like these, you can provide emergency response services and ensure that your callers know that you are here for them at all times. Doing that, you build brand authority and can position yourself ahead of the competition.

At Direct Line, we are here to support your organization during emergencies and effectively handle them. Our experienced agents are highly skilled and will accurately follow your custom call instructions and protocols. Our role is to ensure that emergency calls are dispatched to the appropriate on-call medical advisor or technician.

Contact us today about our award-winning emergency answering services. 888-365-2424.


We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.