Top 5 Benefits of Using a Legal Intake Answering Service

Top 5 Benefits of Using Direct Line’s Legal Intake Answering Services

The Legal Answering Services offered by Direct Line are designed to maximize caller satisfaction while assisting you in securing new cases for your practice.

iStock_000018667102Medium 600x400Direct Line provides 24/7/365 Legal Intake Answering Services to over 60 law firms nationwide. We manage calls from prospective clients as well as existing ones. We gather information, warm transfer and take detailed messaging using your customized call scripting solutions.

We understand that there aren’t enough hours in the day for you to attend meetings, appear in court, check messages, complete paperwork or respond to emails let alone answer and return phone calls. That’s why our professional Legal Intake Call Agents are trained to manage your calls efficiently, professionally and accurately giving you more time to focus on your practice. 

Direct Line enables your office to never miss a call during normal business hours, after hours, nights, weekends and holidays so you never miss a call. Your office is virtually open 24/7/365.

Our services are particularly useful for smaller law offices where there may be only one or two attorneys handling their entire client base. Larger firms find our services useful after hours, during regular hours when their staff is unavailable to answer the phone and as a method of cutting costs by reducing the number of employees that they pay full-time to handle incoming calls.

Our goal is to assist attorneys and legal professionals in increasing their business, enhancing service to your callers and assist in turning calls into cases. Unanswered phone calls are lost opportunities and 82% of callers hang up on voicemail.

Top five (5) benefits of using Direct Line’s Legal Answering Services

  1. Live Receptionist for Law FirmAffordable and more flexible than an administrative assistant.
  2. Your calls are always answered by a live receptionist 24/7/365.
  3. Information is gathered according to your customized scripted solutions.
  4. Instant message delivery via text message, email, cell phone, fax or voicemail.
  5. 100% U.S based Call Agent with English as first language.


The power of collaboration! Let us be Your Voice of Excellence 24/7/365. Call us TODAY at 888-365-2424 and find out more about our Attorney/Law Offices Answering Services! Direct Line Tele Response has been answering for legal professionals since 1979.

We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.