Call Center Services for Legal Professionals
Our 24/7/365 Legal Intake answering service supports law firms across the entire United States. We manage calls from prospective and existing clients, as well as, gather information, warm transfer and take detailed messaging using your customized solutions. Our agents enable your office to never miss a call during, after hours, nights, weekends and holidays.
We understand that there aren’t enough hours in the day for you to complete paperwork, attend meetings, appear in court or check your voicemail/email let alone answer and return phone calls. That’s why our professionally trained legal intake Call Agents are trained to manage your calls efficiently allowing you to focus on your practice.
Legal Intake Answering Services
The Legal Intake Answering Services offered by Direct Line are designed to maximize caller satisfaction while assisting you in securing new cases for your practice. Some of the services we provide are case reporting, email management, secure interactive messaging and not to mention, customizable scripting solutions that will give us the ability to set thresholds for urgent and standard calls.
Our services are particularly useful for smaller law offices where there may be only one or two attorneys handling their entire client base. Larger firms find our services useful after hours, during regular hours when their staff is unavailable to answer the phone and as a method of cutting costs by reducing the number of employees that they pay full-time to handle incoming calls.
Our goal here at Direct Line is to assist attorneys and legal professionals in increasing your business, service your callers and turn calls into cases.