Top 5 Reasons to Hire an Answering Service

1.  Stay Competitive! Your Business is Now Open 24/7/365
after hours answering serviceThink about it. What would it do for your business having a knowledgeable, friendly, professionally trained Live Virtual Assistant answer your phones 24/7/365?  She/he never sleeps, never calls off and never goes on vacation. Instead they are hard at work best representing your brand and being there answering your phones around the clock.

The #1 benefit of hiring a live answering service is that it really sets the tone for a seamless client experience. Callers don’t know that they are speaking to an answering service, they’re just happy someone answered the phone.

It is a fact that 82% of callers that reach voicemail hang up and over 90% of new business inquiries will call your competitor if YOU don’t answer the first time. So why limit your client’s access to you  to normal business hours? With our professional certified live virtual receptionists we make it possible for your business to be open 24/7/365 even while you’re sleeping!  That’s your competitive edge.

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2.  Gives Your Start-Up/Small Business A More Professional Image
answering service small business
Miss a Call, Miss a Sale. We are here for you 24/7/365, so your clients can receive the highest level of quality service even when you are not available. You will never miss out on a potential business opportunity with our services!
If you are in a competitive industry such as Trade Services, Real Estate or Legal, having a live voice answering your calls is a must. It’s simple. If a person calls your business and they get a voicemail, that caller will hang up and call the next company listed on Google. See specific stats on this in section one.

As a small business owner, we know your schedule can be demanding especially as your business grows. Our small business services include 24/7/365 answering, messaging, lead capture, dispatch, call transferring, order processing and much more.

3.  Reduce Your Costs and Protect Your Overhead
Small Business Retail HospitalityGet the professional live phone support you need 24/7 without paying a salary and providing benefits.  Why go to this huge expense when our live virtual receptionists can answer your phones for literally cents on the dollar. Maintaining a smaller workforce can save a significant amount of money for you. You can still provide excellent service to your clients without having to pay additional employees.

4.  Improve Your Level of Client Service
Using a telephone answering service absolutely improves your level of service to your clients especially after normal business hours.  Our state of the art technology provides script based solutions so every call is answered in accordance with how YOU require your phones to be answered.  It’s a known fact that the longer a caller waits to have their needs addressed, the more likely they become annoyed, agitated and confrontational.  Let’s face it, customers are impatient. They require service immediately, and they expect the individual who answers the phone to be knowledgeable, pleasant and solution oriented. Without lowering your service standards, leveraging a reputable answering service such as Direct Line Tele Response can increase customer satisfaction simply by never missing a call.

5.  Return on Investments Can Be Huge
The Return on Investment by hiring a telephone answering service can be huge. How so? By ensuring you never miss a call.

Simple ROI= Gains-Investment Costs/Investment Costs

Here’s an example of a very simple formula for calculating your ROI.  A caller calls into an HVAC company and one of our call agents gathers the new lead information in accordance with the call script.  Message is sent to the salesperson for follow up which results in a new HVAC order.  The average HVAC sale is approximately $12,500 for a brand new system.  Based on the call volume of this particular HVAC company they are investing $435 per month for 24/7/365 live answering services.  The ROI calculation is slightly over *2700%.  Certainly worth going after.



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