Here at Direct Line, we have the capacity to integrate our Call Center services with industry leading Customer Relationship Management (CRM) software providers. Our call processing platform can instantly connect with your CRM system and allow our Call Agents to provide real-time updates 24/7/365.
Customer Relationship Management software allows you to organize, track, and manage all of your customer information, activities, and conversations. Our in-house IT team can facilitate the integration of most of the CRM software solutions available in the marketplace today.
Our CRM Integration Specialists provide a superior level of integration that is ideal for businesses that require around the clock support especially for marketing campaigns, customer service, order entry, tech support, advertising response rates and lead generation.