IT Tech Support and CRM Integration
Manage Customer Relations with the Help of our Award Winning Answering Service
Our 24/7/365, Award Winning answering services give you the opportunity to provide customer care for your clients all the time, any time including nights, weekends and holidays at no additional charge. By providing immediate live phone support, your company is immediately separated from the competition simply because your callers are speaking to a Live Agent.
Our professionally trained call agents will field your first level support calls by asking callers pertinent questions to determine whether they are experiencing a critical outage and need immediate support or if a routine support ticket needs to be entered. We can also integrate with your ticketing system to log cases and provide your callers with a case/ticket number.
Even though we are not IT professionals, we can be the comforting voice available to your valued clients anytime that they experience a technical issue and need your service. Our courteous agents can assure your callers that their issue has been logged, provide them with a case number and give them an estimated response time based on your instructions.
We can reach your on call IT personnel for critical issues or all issues based on your instructions. We have two-way text and email capabilities. We can also call to verbally relay the information or even directly patch the caller’s to a support cell phone. For you, as a manager, we can provide you with a recap report to show how many calls were received, which IT personnel responded and what time they did.
All of your messages are accessible in real-time through our client web portal at no additional charge. If you would like a customized monthly or weekly report by email we can set that up as an additional service.
In addition, all of our clients have the opportunity to add on specific voicemail services to either enhance their messaging capabilities or minimize live operator costs.