CATEGORY ARCHIVES: Call Center Services

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Expanding Our Level Of Business Continuity To Eliminate Risks

Expanding Our Level Of Business Continuity To Eliminate Risks Most businesses face the threat of an unplanned interruption, especially in a PG&E service area. When something like this occurs, the main thing that’s important is to be prepared. The causes of such business interruptions tend to vary. From IT service interruptions to natural disasters. There…
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Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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How HIPAA Compliant Medical Answering Services Support Doctors

  Being a licensed medical professional in the United States requires full compliance with PHI security and confidentiality. Having a Bay Area medical answering service is a staple service for doctors and physicians and it’s vitally important to ensure that messages are gathered and delivered in a secure manner and in accordance with HIPAA regulations….
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5 Reasons Property Managers Need An After Hours Answering Service

Property managers are the conduit between owners and tenants. Whether you manage a commercial or a residential property, you’re the bridge to great tenant service. As a property manager your primary responsible is coordinating, communicating and following up on tenant issues and needs. Most property managers let inbound calls roll to voicemail which is not…
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Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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