CATEGORY ARCHIVES: Call Center Services

ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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Recent Posts

Celebrating 39 Years of Answering Services For Small Businesses

Direct Line Tele Response has been providing professional answering services since 1979. As we move into our 40th year in business, we are so proud of our accomplishments. It has now been six years since our founders, Ruth & Larry Goldenberg retired and their son, Ken Goldenberg took over 100% ownership. Our employee count has increased…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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Employee Hotlines and Absentee Management Solutions

Employee Hotlines and Absentee Management Solutions The value of having an employee hotline to support your absenteeism management process is vast. What typically happens is that most employees call or leave a voicemail that they’ll be late or are calling off. Then you have someone else cull through those messages and then notify the shift…
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San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm

Advanced Call Center Technology

John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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Employee Hotlines and Call Off Services

Improve Company Productivity with an Employee Call-Off Hotline As a large employer, meeting your production deadlines is contingent on your employees being at work and on time. Having one centralized number for absentee reporting streamlines attendance monitoring, prevents work stoppage and keeps your operations running smoothly. Whether your employees are calling in for tardiness, an…
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Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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