CATEGORY ARCHIVES: Call Center Services

Employee Hotlines and Absentee Management Solutions

Employee Hotlines and Absentee Management Solutions The value of having an employee hotline to support your absenteeism management process is vast. What typically happens is that most employees call or leave a voicemail that they’ll be late or are calling off. Then you have someone else cull through those messages and then notify the shift…
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Recent Posts

San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come. https://www.prweb.com/releases/2018/06/prweb15598330.htm

Advanced Call Center Technology

John Freire is a legend in the call center industry and for over a decade now, he’s led the charge here at Direct Line in terms of managing and developing our advanced call center technology platforms that deliver best in class caller experience and seamless client integration. John has personally developed many advanced call center technologies that…
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Employee Hotlines and Call Off Services

Improve Company Productivity with an Employee Call-Off Hotline As a large employer, meeting your production deadlines is contingent on your employees being at work and on time. Having one centralized number for absentee reporting streamlines attendance monitoring, prevents work stoppage and keeps your operations running smoothly. Whether your employees are calling in for tardiness, an…
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Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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Top 5 Reasons Why Physicians Use Secure Interactive Messaging

Why Physicians Should Use Secure Interactive Messaging We recently wrote a blog discussing the fact that the Joint Commission has banned the use of traditional SMS texting for any communication that contains PHI data. Having a HIPAA violation for any unsecured message that contains PHI can result in substantial fines. Partnering with an experienced doctor’s telephone…
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Employee Attendance Hotlines and Call-Off Service

The Value of Having an Attendance Call-Off Hotline If you’re an HR professional looking to streamline your absentee management process, an employee attendance hotline is a great solution. Here’s how it works—we’ll provide one dedicated number for your employees to call in on and report their absence, tardiness or FMLA update. Our professionally certified, Live…
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