CATEGORY ARCHIVES: Call Center Services

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How A Dispatching Service Supports Trade Companies And Their Technicians

How A Dispatching Service Supports Trade Companies And Their Technicians Trade services including HVAC, Plumbing, Electrical and Roofing Contractors typically manage a significant number of field technicians as well as an active on-call schedule. Communication can be challenging and potentially dangerous, especially if one of the techs is under the house or on the roof….
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How a Professional Legal Intake Answering Service Supports Legal Professionals

How a Professional Legal Intake Answering Service Supports Legal Professionals Professional legal intake answering services can assist a wide variety of law offices in many ways. Most of the time, legal practices invest in responsive telephone answering to improve client service and build brand authority. However, when things get a bit complicated and a business…
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How A Bay Area After Hours Dispatching Service Can Help Your Business

Bay Area After Hours Dispatching — The Right Coverage Built For Your Business By choosing an after-hours answering service your business can virtually be available around the clock, ready to address the needs of your callers even if it’s 3:00 in the morning. An after-hours answering service assists you with increasing your competitive edge (because…
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The Central Valley’s Best Bilingual Answering Service

Central Valley Bilingual Answering Services Two years ago we knew the job market was changing significantly in the Greater Bay Area. We have always provided competitive wages and benefit packages to our staff. As I am sure many of our Bay Area clients will attest, finding qualified staff has been a challenge. In 2017, we…
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Should You Hire In House Staff or Leverage a Team of Live Virtual Receptionists

  Potential clients ask us all the time what the benefits are to having a live virtual receptionist vs. hiring in-house staff. Here’s what we know: With the on-set cloud-based business operations, you’ve probably seen an upward trend in the use of call answering services and live virtual receptionists. If you’re looking to reduce your labor…
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Here’s Why Small Businesses Should Consider Phone Answering Services

Here’s Why Small Businesses Should Consider Phone Answering Services As a small business owner you probably know that the journey ahead will ebb and flow and your team will constantly be in a state of flux. A small business relies heavily on owners and partners to fill multiple roles; from answering phones to balancing the…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019

5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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