CATEGORY ARCHIVES: Call Center Services

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Ensuring Your Business Continuity During PG&E Public Safety Power Shutoffs

Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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How HIPAA Compliant Medical Answering Services Support Doctors

  Being a licensed medical professional in the United States requires full compliance with PHI security and confidentiality. Having a Bay Area medical answering service is a staple service for doctors and physicians and it’s vitally important to ensure that messages are gathered and delivered in a secure manner and in accordance with HIPAA regulations….
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5 Reasons Property Managers Need An After Hours Answering Service

Property managers are the conduit between owners and tenants. Whether you manage a commercial or a residential property, you’re the bridge to great tenant service. As a property manager your primary responsible is coordinating, communicating and following up on tenant issues and needs. Most property managers let inbound calls roll to voicemail which is not…
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Government Agencies Benefit From Using Contact Centers For 311 Support

  According to the latest Government Contact Center Satisfaction Index report, the level of satisfaction with in-house government call centers has decreased by 3% over the past year. On the other hand though, it was also determined that the largest increase in caller satisfaction came from a decrease in the amount of time that it…
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PACE Programs Are Using Call Centers To Enhance Participant Services

How PACE Programs Use Call Centers To Enhance Participant Services Programs of All-Inclusive Care for the Elderly (PACE) are programs designed to support health services for individuals over the age of 55 who are categorized as “nursing home eligible” by Medicaid programs. PACE programs have been growing in terms of popularity, mostly because of their…
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3 Ways Live Virtual Receptionists Capture Leads

Bay Area Live Virtual Receptionists Deliver Lead Capture Services For E-Commerce Businesses If you own an e-commerce store, overcoming challenges is a regular part of your daily routine. According to studies, the general lifespan of an e-commerce store is shortening all the time — thanks to Amazon. Did you know that roughly half of online…
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Bay Area Bilingual Answering Services for Real Estate Agents and Property Managers

The Benefits of Using a Bilingual Answering Service for Real Estate Agents and Property Managers Real estate agents and property managers are always on the go and spend the majority of their time outside of the office. If they’re not meeting with appraisers, they’re either showing listings, meeting with potential tenants or checking the status…
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