CATEGORY ARCHIVES: Call Center Services

Celebrating Direct Line Employees for Service Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes call agents who continually and consistently deliver excellence in call taking, messaging and team contribution.   Each year we take the time to honor them for all they do in exceeding our clients’ expectations and…
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Recent Posts

Top 5 Reasons Why Physicians Use Secure Interactive Messaging

Why Physicians Should Use Secure Interactive Messaging We recently wrote a blog discussing the fact that the Joint Commission has banned the use of traditional SMS texting for any communication that contains PHI data. Having a HIPAA violation for any unsecured message that contains PHI can result in substantial fines. Partnering with an experienced doctor’s telephone…
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Employee Attendance Hotlines and Call-Off Service

The Value of Having an Attendance Call-Off Hotline If you’re an HR professional looking to streamline your absentee management process, an employee attendance hotline is a great solution. Here’s how it works—we’ll provide one dedicated number for your employees to call in on and report their absence, tardiness or FMLA update. Our professionally certified, Live…
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Top 5 Requirements Doctor’s Have for HIPAA Compliant Answering Services

Since 1979, Direct Line has been providing 24 hour live answering services for medical professionals and hospitals. Even though we’ve expanded our reach into other industries, we’ve learned that most of our medical clients generally have the same requirements which are to ensure patient satisfaction, HIPAA compliance and PHI security. This article addresses the top…
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Helping Those in Need (Alameda County Community Food Bank)

Direct Line Teamed up With the Alameda and San Joaquin County Food Banks to Give Back to the Local Communities We’re honored to have been recognized for the ongoing support we give our local communities by partnering with both the Alameda and San Joaquin County Food Banks. Our efforts for this last Holiday Season resulted in…
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7 Steps for Getting Your Business Moving in 2018

Gain Efficiencies – Focus on Your Core Competencies  As 2018 is getting into gear this month, we thought you’d like to have some planning tips for getting your business moving in 2018. Creative Solutions, a virtual marketing firm headquartered in Ontario, provides some great insight. From reflecting, through auditing to planning, here are some simple strategies worthy of consideration. …
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