CATEGORY ARCHIVES: Call Center Services

The Central Valley’s Best Bilingual Answering Service

Central Valley Bilingual Answering Services Two years ago we knew the job market was changing significantly in the Greater Bay Area. We have always provided competitive wages and benefit packages to our staff. As I am sure many of our Bay Area clients will attest, finding qualified staff has been a challenge. In 2017, we…
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Recent Posts

Should You Hire In House Staff or Leverage a Team of Live Virtual Receptionists

  Potential clients ask us all the time what the benefits are to having a live virtual receptionist vs. hiring in-house staff. Here’s what we know: With the on-set cloud-based business operations, you’ve probably seen an upward trend in the use of call answering services and live virtual receptionists. If you’re looking to reduce your labor…
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Here’s Why Small Businesses Should Consider Phone Answering Services

Here’s Why Small Businesses Should Consider Phone Answering Services As a small business owner you probably know that the journey ahead will ebb and flow and your team will constantly be in a state of flux. A small business relies heavily on owners and partners to fill multiple roles; from answering phones to balancing the…
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5 Amazing Benefits of Choosing a Telephone Answering Service In 2019

5 Amazing Benefits of Choosing a Telephone Answering Service In 2019 In 2019, telephone answering services in Bay Area are not only more sophisticated than ever before— they also come with more benefits specifically for small business owners. If you’ve used an answering service in the past for message taking or dispatching, you may not…
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ATSI Recognizes Top Industry Leader For Call Centers

At the Association of TeleServices International’s (ATSI) annual conference, owner and president of Direct Line, Ken Goldenberg was recognized by his peers for his willingness to continually share best practices and inspire learning throughout the industry. He was awarded the exclusive Learning by Association award. Ken was particularly moved when receiving this honor because it was…
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Direct Line Tele Response Automates Operations with Quick Base

CASE STUDY Direct Line Tele Response—Case Study 1 The Challenges Answering and messaging service needed to modernize operations Automate multi-step processes and workflows to improve efficiency and quality of service Minimize human error, data omissions, and task scheduling issues Every call counts for Direct Line Tele Response, a nationally recognized inbound call and messaging enter…
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Employee Hotlines and Absentee Management Solutions

Employee Hotlines and Absentee Management Solutions The value of having an employee hotline to support your absenteeism management process is vast. What typically happens is that most employees call or leave a voicemail that they’ll be late or are calling off. Then you have someone else cull through those messages and then notify the shift…
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San Francisco Bay Area Call Center Earns Industry’s Top Award For 17th Consecutive Year

We are both humbled and honored to have been awarded our industry’s top honor for the 17th consecutive year. We are incredibly proud of our team and look forward to continuing our legacy of call center excellence for years to come.

After Hours Answering Service

Since 1987, Direct Line has been the preferred after hours call center and live answering dispatch service provider for the John Stewart Company. JSCO has an incredible 40 year history that was celebrated during their annual conference just a few weeks ago in San Ramon, CA. JSCO was founded in 1978 and is a full-service…
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