The 10 Most Asked Questions About Using An Answering Service At Direct Line, we continuously get asked about our Bay Area answering services, how much they cost, how effective they are as well as the ins and outs about our processes. We also get asked about our live virtual receptionist services, how and if…
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All posts by Beth Devine
Recent Posts
Expanding Our Level Of Business Continuity To Eliminate Risks Most businesses face the threat of an unplanned interruption, especially in a PG&E service area. When something like this occurs, the main thing that’s important is to be prepared. The causes of such business interruptions tend to vary. From IT service interruptions to natural disasters. There…
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How Bay Area Small Businesses Can Reduce the Impact of Rising Minimum Wages In July of this year, we saw the House of Representatives passing a long-overdue increase in the federal minimum wage. This bill was said to raise the wage floor from the current $7.25 an hour to an hourly wage of $15 by…
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“You guys are awesome! You really are, your whole company is amazing! Every time I have called and gotten your service it has been a wonderful experience. You all are so professional and courtesy and it is just wonderful!” Shelly C.- Executive Director of a large Home Healthcare organization  Â
Lawyers have a lot of potential clients who require legal advice or are in trouble with the law. The truth is, the window for securing their interests is often small. In times like these, clients turn to you as a legal expert to get advised on complex issues. Having a 24-hour live answering service is…
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Call Center Trends Going Into 2020 Customer service is one of the most important aspects of any business — yet at the same time one of the most overlooked? In short, surveys show that 77% of customers are tired of receiving a negative customer experience and 91% of them only buy from the companies they…
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Choosing The Right Business Continuity Plan A PG&E Public Safety Power Outage can create chaos in any organization, regardless of its range or timing. Power shutoffs and outages are a challenge because of safety concerns but most of all — the lost time, inability to communicate and loss of productivity have to be planned for….
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A Whistleblower Hotline is a telephone line that is a unique channel that enables employees and other members of your company to confidentially alert an organization about any suspicions of misconduct. Why Are Whistleblowing Hotlines Needed? Whistleblower hotlines are an important tool for reducing risk and building trust. They enable managers to detect and act…
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“We appreciate you and that you consistently meet and go beyond our expectations. Keep up the great job!!! Brian K. Owner of a large Bay Area electrical company
Most business owners struggle with the costs associated with extending their business hours. There is one thing you can do in order to gain the best of both worlds here, and that is to enlist the support of a professional 24 Hour Live Answering Service. This option gives owners freedom, a higher level…
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