24 Hour Live Answering Services Help Businesses in The Wake of The Coronavirus Outbreak

24 Hour Live Answering Services Help Businesses in The Wake of The Coronavirus Outbreak

Emergency contact centerThe Coronavirus outbreak has been a major topic in the news lately, ensuring that people in many countries stay behind closed doors. The status of the coronavirus is still active. Over 3,000 people have died so far and more than 100,000 are infected. The virus has expanded to 40+ countries and some cities are in lockdown. In the US, the situation is gaining concern since the virus has been confirmed in many states. It’s affecting the stock market which is currently on a wild ride of decline and is making a lot of business owners, executives and employees very insecure and concerned.

What Are the Best and Worst Case Scenarios Now?

There has been a report issued by the team at Frost & Sullivan which examined the best and worst cases for the coronavirus outbreak. The most optimal scenario which many are looking at right now is that the virus remains concentrated in China in Q1 of 2020, and to be gradually eliminated from March 2020 onwards. This would help the global economy.

The worst-case scenario, on the other hand, is a severe pandemic scenario where the outbreak could spread worldwide before being brought under control by June or July this year.

U.S. businesses, just like many global businesses, have already suffered from lack of preparedness and their vulnerability to a potential economic meltdown. But while the markets are correcting, the impact of the Coronavirus should not affect a business and its employees. This is where our 24 hour live answering services and employee attendance hotlines (call-off hotlines) come to play.

Leveraging A Live Answering During an Outbreak Like the Coronavirus

There are many benefits to a 24 hour live answering and employee call off service, especially in cases of emergencies. Right now, the Coronavirus outbreak is a period when people need information the most. However, communication is stifled during it, and the best way to maintain resources and monitor employee is to invest in such hotline.

The benefits of a 24 Hour Live Answering Service include:

  • 24/7 availability in case internal channels are disrupted
  • Quick response and maintain communication during emergencies
  • Providing a single point of contact for your entire organization
  • Automated information and instructions can be relayed to employees
  • Experienced call agents available for live support
  • Enable custom notifications and call routing
  • Emergency dispatching

A 24 hour live answering service can keep your employees informed, offer personalized emergency communication and make sure that everyone knows the process to follow in case of emergency. 

Don’t Let the Coronavirus Crisis Situation Slow Your Business Down

With decades of experience and a lot of happy clients (especially in times of crises), our team at Direct Line knows how to assist you with handling emergencies and maintaining your business efficiency.

We are always ready to relay information to your employees and community when they call your office. Our 24/7 answering services also include urgent/emergency dispatch, after-hours support, employee call-off attendance hotline lines, help desk hotline services and many other services.

Get $50 off by choosing any of our services! For more details, visit this link.


We are the perfect extension of your business.

Contact us today to learn more about our services, at 888-365-2424.