- 24 Hour Live Answering
- After Hours Answering and Dispatching
- Live Virtual Receptionist
- Employee Attendance Hotlines
- Urgent and Emergency Dispatch
- Bilingual Answering and Call Center Services
- Secure Medical Answering
- Alert and Email Monitoring
- Lead Capture
- Enhanced Voicemail
- Call Center Services
- Overflow Call Coverage
- Reservations and Bookings
- Additional Services
Celebrating 39 Years of Answering Services For Small Businesses
As we move into our 40th year in business, we are so proud of our accomplishments. It has now been six years since our founders, Ruth & Larry Goldenberg retired and their son, Ken Goldenberg took over 100% ownership. Our employee count has increased over 50%, and we have added a 2nd office in Stockton, CA.
One of the areas we are most proud of is, in an industry that traditionally has very high turnover, we have been able to keep ours down. We have accomplished this by providing fair wages, staying flexible to keep a good work/life balance and providing a comfortable positive work environment.
In addition to celebrate 39 years of 24 hour call center service, we also celebrated our day supervisor, Donna Brown’s 15th anniversary with Direct Line. We now have four team members with at least 15 years tenure, and many more with 10+. Most are the leaders that the rest of our staff look up to each day and provide the continued guidance to keeping our service delivery standards high.
Although we started in 1979 exclusively providing medical answering services, we quickly realized we would need to be a solution to all businesses. We have just launched our new site, employeehotlines.com which will be promoting a growing sector of our business. Take a look and maybe we can add an employee call off line to the services we already provide to you.