Bay Area Answering Service Earns Gold Level 24/7 Re-Certification with Outstanding Business Continuity Plan
(Berkeley, CA December 4, 2015) The Association of Teleservices International (ATSI) is pleased to announce that Direct Line Tele Response, a Bay Area answering and call center service provider, has been recertified as a Gold Level 24/7 Answering Service and Call Center. This certification is a result of completing and successfully passing a comprehensive Business Continuity audit. This audit specifically investigates key areas in which an answering service/call center can provide uninterrupted service for their clients in the event of any type of disaster, from server failure to much larger natural disasters and emergencies.
The highlights of this certification indicate that Direct Line not only has met, but exceeded the highest business continuity standards in the tele-messaging industry. There are over 60 individual points that are evaluated including 99.9% annual run time. See short list below:
- Business Practices
- Life Safety
- Operations-including normal and emergency procedures
- 24/7/365 Preparedness
- Proficient Recovery Techniques
- Personnel Hiring Practices
“It’s nice to be acknowledged for our efforts by this confirmation of excellence. We have a wide variety of clients, including the American Red Cross, that require us to have a robust business continuity plan intact. Our company philosophy has always been to provide the best possible service and that is reflected in our client satisfaction as well as by our awards, including 14 continuous years of the ATSI Award of Excellence”. Ken Goldenberg, Direct Line President continued, “Excellence doesn’t ‘just happen’, it is a consistent effort by our entire staff to provide a product we can all be proud of.”
About Direct Line – The Bay Area’s Premier Answering Service
Direct Line Tele Response is a multiple award winning Answering Service and Call Center who is known throughout the United States and Canada as being one of the leading pioneers within the Tele Messaging industry and has been since 1979.
Headquartered out of the San Francisco Bay Area, their team of 100% U.S. based Call Agents are ready 24/7/365 to partner with any business type, profession or industry. Direct Line’s professionally certified Call Agents don’t just answer phones or take messages; they accurately gather information and act as a conduit between clients and callers.
The Association of Teleservices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. For more information about ATSI, visit our website at www.atsi.org.