Direct Line TeleResponse of Berkeley, CA has been honored with the exclusive ATSI 2014 Diamond Plus Award of Excellence for the 13th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery across North America and UK. Direct Line Tele Response was presented with the award at ATSI’s 2014 Annual Convention held at the Peabody Hotel in Memphis, TN.
Independent judges are contracted by ATSI to evaluate message services over a six (6) month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Diamond Plus Award of Excellence.
“The ATSI Diamond Plus Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience-exceeding the award’s rigorous criteria and customer service standards. It’s quite and honor,” says ATSI President Sharon Campbell.
Call Center Service Awards
Direct Line TeleResponse is now recognized as the most prolific winner of answering and call center services within the state of California. ATSI extends its congratulations to the staff of Direct Line Tele Response on their consistent and proven quality service to their customers.
About ATSI-The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies in North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services among others.
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