Direct Line Tele Response has been providing Property Management firms our award winning Answering and Messaging Services since 1979.
As a Property Manager, you are responsible for what happens at your location(s), so things can get busy and your telephones may not always be answered by a staff member 24 hours a day. Make the smart move & allow Direct Line to provide you service and accommodate the needs of your property management office (s).
We provide outstanding answering, messaging and urgent dispatch services for any type of property you manage or represent. If you are a property owner, small apartment complex manager or a large home owner association (HOA), we can customize our call solutions to meet your needs.
Our telephone answering services and call center is an extension of your office. We will work with you to create the service oriented environment your callers require. You decide what we say and how we say it. We can take routine messages or transfer emergency calls directly to you.
As a property manager or owner, you know how time-consuming it can be to get constant phone calls and questions from tenants, maintenance crews, inspectors, etc.
To run your business more effectively, consider taking advantage of property management answering services provided by Direct Line. This service can immediately help you save time, reduce aggravation, and serve your tenants and your buildings more efficiently.
Here are some features:
A Live Virtual Receptionist can screen incoming calls, based on your priorities and needs. If the pipe bursts at one of your property complexes at 3:00 in the morning, and a janitor reports the problem, you want to know immediately. A leaky pipe can lead to massive water damage, mold, and other problems – not to mention insurance headaches and tenant complaints. The point is that you need a way to distinguish emergency calls from the normal calls from contractors and tenants that don’t require your immediate attention.
A phone answering service can also help you set and keep appointments and deal with complex maintenance and contractor scheduling. This way, you won’t have to keep everything in your head or rely only on a computer to keep you and your team up to speed.
Applicant Pre-Screening Services
Through your custom call scripts we can save you time and money by providing our Applicant Pre-Screening Services. For Property Management companies, quality residents are key to your success or failure. A comprehensive screening process is your best defense. Included in our Applicant Pre-Screening Services we also verify lease ups, tenant pre-screening, reference and background checks.
Applicant Pre-Screening by Direct Line allows you to be more productive during your work hours by having your calls professionally answered and screened ahead of time so that you can prioritize how to address each call.
Direct Line also offers support for multiple properties, multilingual support and the ability to record and transcribe records, if you ever need them for legal or managerial purposes.
Our Answering Services are trusted by some of the largest Property Management companies Nationwide.
To learn more about our property management answering services, connect with Direct Line today via phone 1-888-365-2424 or email via our contact form (here on our website) for a free estimate and consultation.