At the Canadian Call Management Association (CAM-X) Annual Convention and Trade Show, Direct Line Tele response was presented with the 2013 Award of Excellence – our 8th consecutive award. An independent judging panel evaluated call center companies all over North America, scoring based on courtesy, response time, accuracy, and overall service. Companies that score 80% or better in all categories are bestowed with the Award of Excellence.
“The CAM-X Award of Excellence is a benchmarking, service oriented program designed for and proven to enhance excellent customer service for the Telephone Answering Service Industry across North America and throughout the world,” says CAM-X President, Doug Swift. This eighth consecutive win has also earned Direct Line the Ruby Award for our proven quality service to our customers.
Direct Line has been providing outstanding virtual receptionist, enhanced voicemail, and answering services for over 34 years. We are HIPAA-aware, and serve medical offices, law firms, government agencies, and a variety of other industries. For reliable and professional call center services, call Direct Line today: 1-888-365-2424.