Medical Call Center Services

The Health Information Technology for Economic and Clinical Health Act (HITECH Act) went into effect in February of 2009 with the intent of protecting the privacy and security of health care patients. This Act works in collaboration with the Health Insurance Portability and Accountability Act (HIPAA) of 1996, creating a set of regulatory obligations to meet by organizations and providers of health care services.

Chances are, if you run a clinic or other medical or diagnostic facility, you need to outsource some of your communications to ensure patients receive adequate care. Choosing a call center provider who understands your obligations under HIPAA and the HITECH is a priority, and that failure to protect privacy and security of health information could result in substantial penalties is critical.

Medical Answering ServiceDirect Line has provided answering services and urgent dispatching for medical providers like you since 1979. For three decades, our professionally trained staff has been here to lessen the workloads of our clients while providing award winning service. Our staff will follow your instructions to the letter, guided by our script based dispatch system, and supported by our experienced management team. We record all calls and maintain that documentation for 3 years, which can be important when you need it. Trained in client privacy and HIPAA privacy rules, all of our staff sign and adhere to a confidentiality agreement. At Direct Line we are always looking for ways to enhance the service we provide to our customers. Currently we have observed that:

  • Users prefer ONE device for communication.
  • Paging service coverage is becoming less reliable.
  • Wide-area coverage is needed but cost prohibitive
  • Users prefer Delivery & Read confirmation and Reply capabilities
  • Users tried SMS as a solution, however faced lack of HIPAA/HITECH compliance

Listening to our customers, we sought to create a medical answering service to address these observed needs. Direct Line’s Secure Interactive Messaging (SIM) program is our prescription for your communication compliance needs. Our SIM program is extremely safe and secure, and is the premier tool to replace old paging systems.

Partnering with Onset Technology we rolled out our SIM program utilizing the technology of OnPage™. OnPage is a first-of-a-kind virtual pager service residing on a Smartphone, with never-before-possible paging functionality and benefits including:

  • Device Consolidation
  • Read/Deliver Confirmation
  • Continuous/Repeated Alert (Pager functionality) avoiding message loss.
  • Full Reply Capability
  • HIPAA/HITECH Compliance (secured service w/ full audit trail and message logs)
  • Global/Full Coverage (Cellular & WiFi)
  • Comparable Cost to traditional paging service

Using this new and exciting technology we can protect your patients’ confidentiality and sensitive medical questions while giving you the freedom to consolidate your devices. Trust Direct Line to help you provide excellent value to your patients and to help your medical office run more smoothly. Contact us now to schedule a free consultation: 888-365-2424.

HIPAA Standards had a compliance due date of January 1, 2012 and in September 2013 additional requirements and fines will go into effect.

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