Direct Line TeleResponse, of Berkeley, CA has been honored with the exclusive 2012 Award of Excellence for the eleventh consecutive year, receiving the double diamond award. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Direct Line was presented with the award at ATSI’s 2012 Annual Convention held at the Omni Champions Gate Resort near Orlando Florida this past week.
After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy, and overall services to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.
The Associations of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing/order entry, paging, voice messaging, emergency dispatch, fax, and Internet services, among others.