Smart Answers. Real Insights.

Explore practical tips and fresh thinking to improve your customer experience and protect your brand.

Medical Answering

"You are a mensch!  That's the highest compliment you can give someone in the Yiddish language.  I teach customer service

Live Virtual Receptionist

"You get 5 stars!  You are a very nice person and  your mother raised a very well mannered young lady and

Live Virtual Receptionist

"I knew I called the wrong number at first.  They were not nice.  I told them that I knew I

Live Virtual Receptionist

"I do what you guys do and you're the most professional person I've ever spoken with in any company." Demetrice

Urgent/Emergency Dispatch

"We were just talking amongst ourselves today and we all agree that the whole crew at Direct Line are the

Live Virtual Receptionist

"I'm sooo sorry about you guys having to deal with our ex-employee.  You all have handled him SO PROFESSIONALLY!  I