Smart Answers. Real Insights.

Explore practical tips and fresh thinking to improve your customer experience and protect your brand.

Answering Service Myths

1. I can’t afford an Answering Service… The truth is you can’t afford NOT to have an answering service.  Here’s

Order Entry/Order Processing

"Colin is AWESOME!  His grace under pressure was SUPERB! Please forward my compliments to him and Katie for his calm,

Corporate Enterprise

"We've been really happy with the service and appreciate the professionalism we've experienced so far working with Direct Line." Jen

Information Technology

"I was speaking with Marshalla and I just want to let her know that I appreciate the help.  This goes

Medical Professionals

"I want to compliment the agent Marie who took a message earlier.  She spoke very clearly, not too fast and