Smart Answers. Real Insights.

Explore practical tips and fresh thinking to improve your customer experience and protect your brand.

After Hours Answering Service

Since 1987, Direct Line has been the preferred after hours call center and live answering dispatch service provider for the

Celebrating Call Center Excellence

Thirty-one years ago our founder, Ruth Goldenberg, started our Recognition, Appreciation and Participation (RAP) Program. This program rewards and recognizes