In hospitality, events, and service-driven industries, reservations are the lifeblood of your business. But if calls go unanswered, customers can quickly move on to the next option. Lost bookings mean lost revenue—and lost trust.
Direct Line’s reservation answering service ensures that every caller is greeted by a live, professional agent who can confirm details, provide information, and secure bookings on your behalf. From reservations and rebookings to cancellations and confirmations, we handle the details so you don’t have to.
Our team is trained to follow your scripts, use your systems, and represent your brand the way your in-house staff would. The difference is, we’re available 24/7/365, never take sick days, and never leave a caller waiting on hold. With live reservation support, you can focus on serving the guests in front of you while we handle the ones on the phone.
No matter when someone calls—morning, night, or holiday—they’ll always reach a live professional who can take reservations and confirm details.
Our call agents follow your exact process to capture accurate information, log bookings, and reduce errors that lead to frustrated customers.
Skip the payroll costs of additional staff. Our reservation answering service scales with your needs and keeps your team focused on in-person service.
In hospitality, events, and service industries, reservations are the backbone of business. But when phones go unanswered or callers are placed on hold, those potential bookings often vanish. Customers won’t wait—they’ll call the next option they find.
Direct Line’s reservation answering service ensures that your business never loses a booking opportunity. Our trained, U.S. based agents are available 24/7 to answer calls live, provide information, and confirm reservations with accuracy. We act as an extension of your team, following your process and protecting your reputation.
Whether it’s for events, tours, conferences, or appointments, our system can handle new reservations, changes, and cancellations quickly and efficiently. Messages and confirmations are delivered instantly to your staff through email, text, or secure portal so you can stay organized without adding stress.
Direct Line has been supporting businesses for decades, giving them the tools to stay responsive without overextending their staff. With our award-winning reservation answering service, your callers feel heard, your bookings stay accurate, and your business runs smoother.
