Healthcare doesn’t shut down at 5 p.m.—and neither should your call handling. If your staff is fielding after-hours calls through unsecured channels, or you’re still using outdated systems like alpha pagers or unencrypted text, you may already be in violation of HIPAA regulations. That’s not just a technical issue—it’s a financial and legal liability.
Direct Line’s HIPAA compliant medical answering services are built for practices, clinics, and PACE programs that need more than message-taking. You need precision, security, and consistency from a partner who knows that mishandled calls don’t just create inconvenience—they put lives and reputations at risk.
With 24/7 availability, bilingual agents, and secure message delivery, we protect your patients and your practice—without adding to your internal workload. Whether it’s after-hours call answering, emergency escalation, or call overflow support, we handle every call with your standards, your tone, and your protocols.
Our HIPAA-certified agents serve as a seamless extension of your team—delivering compliance, compassion, and clarity in every interaction.
Whether it’s a patient in crisis or a caregiver with a question, we’re here—always. Holidays, nights, weekends—our HIPAA certified agents answer every call promptly and professionally.
Stay on the right side of compliance laws without the overhead of in-house coverage. We provide certified agents who follow your protocols while reducing liability and staffing strain.
Every call reflects your practice—and your standards. Our medical call center safeguards sensitive information while ensuring patients feel heard, respected, and cared for.
If your calls involve protected health information, vulnerable populations, or time-sensitive care, you don’t just need an answering service. You need a trusted partner who understands compliance, compassion, and clinical urgency.
At Direct Line, we train every agent to handle PHI with care. We follow your workflows, escalate appropriately, and message notifications are securely delivered—via text, email, or phone—so nothing slips through the cracks.
You choose how you want to receive message notifications—text, email, or phone—and we make sure they’re delivered immediately, accurately, and in full compliance with HIPAA regulations. No unsecured channels. No missed details.
When it comes to HIPAA compliance, trust isn’t optional—it’s everything. Direct Line has earned the reputation as one of the most awarded medical call centers in the nation for a reason: we take your patients, your protocols, and your privacy seriously.
As a HIPAA compliant answering service, we go beyond the basics—training every agent, documenting internal compliance processes, and operating under a Business Associate Agreement (BAA) that meets or exceeds federal standards.
Here’s what makes our service different:
Who understand how to manage PHI securely and professionally
And message handling designed to meet the needs of healthcare practices and PACE programs
You’re notified via text or email that a message is waiting, then you can log in securely to access it without any PHI ever being stored on your phone
With full audit trails for compliance confidence
So nothing gets lost in translation—especially when it matters most
