In healthcare, every call matters. Whether it’s a patient with new symptoms, a caregiver worried about a loved one, or a PACE program director coordinating urgent services—phones can’t go unanswered.
That’s where Direct Line comes in. Since 1979, we’ve partnered with healthcare providers to deliver HIPAA-compliant, 24/7 medical answering services that protect patients, staff, and reputations.
Our professionally certified agents don’t just take messages. They follow your exact protocols, safeguard sensitive data, and serve as a seamless extension of your care team.
With custom scripts, urgent call escalation, bilingual support, and real-time secure messaging, we ensure that no matter when the phone rings, it’s answered promptly and professionally—by someone who sounds like they are sitting right in your office.
A voicemail can’t triage urgency.
Long hold times or voicemail signals unreliability.
Chasing messages and juggling phones pulls attention away from patient care.
Mishandled calls can open the door to HIPAA violations.
If your calls carry weight—which they do, you don’t just need coverage. You need confidence. Confidence that every call will be answered quickly, clearly, and in a way that reflects your standards.
Direct Line’s agents are professionally trained to sound like your in-house team. We use your scripts, follow your workflows, and escalate only what matters. From emergency dispatch to detailed intake, we don’t just keep the lights on—we keep your reputation intact.
Get immediate notifications via secure text, email, or phone—so your team knows what’s happening the moment a call ends.
Critical calls are routed instantly according to your escalation path—whether it’s a late-night emergency, a prescription refill, or a time-sensitive caregiver request.
Our agents are fully certified in HIPAA protocols to ensure every patient detail is handled with discretion and professionalism.
Whether you run a small clinic, a multi-location healthcare organization, or a growing PACE program, our system flexes to meet demand—without sacrificing quality.
Every year since 2001, we’ve earned the ATSI Award of Excellence—proof that we consistently deliver service that meets the highest standards in healthcare communication.
Nights, weekends, and holidays included.
Skip the overhead of hiring extra admin staff.
Every caller feels heard, respected, and cared for.
Expand services without overwhelming staff.
“ We have utilized Direct Line for, I believe, 3-5 years now. I have NEVER had a client complain, stating “the hold time was too long” or “they weren’t nice to me.” Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire. ” ~ Devecia V.
