For medical practices, clinics, and healthcare support teams, protecting patient data isn’t optional—it’s the law. But speed matters too. Delays in communication can impact care, stall treatment decisions, and disrupt patient satisfaction. That’s why Direct Line offers HIPAA compliant secure interactive messaging—a streamlined, mobile-friendly way to notify providers of urgent messages without exposing any ePHI in the process.
Our system delivers a simple notification—via email or text—that a message is waiting. But the message itself? That stays locked down in a secure portal that requires authentication to access. This method ensures that sensitive information remains protected and that your team can still respond in real time to what matters most.
Whether you’re coordinating on-call coverage, managing after-hours patient requests, or handling time-sensitive updates, our secure messaging solution allows you to keep your workflows intact and your compliance airtight.
Our agents are always on—day, night, and holidays—to ensure your calls and messages are never missed, no matter when they come in.
Outsource secure message delivery without adding new headcount. We manage the process while your staff stays focused on patients.
Quick response times and secure workflows improve patient satisfaction and make your practice easier to work with—day or night.
We instantly notify you—or your team—via text or email that a secure message is waiting. No PHI is shared in the alert. Just a link to the secure portal.
Once authenticated, you can view the message, reply securely, and keep communication moving—all while staying fully compliant.
Secure interactive messaging isn’t just a feature—it’s a lifeline for medical teams who need fast, accurate communication without risking compliance.
At Direct Line, we’ve designed our secure messaging platform to give you everything you need and nothing you don’t. There’s no app to install. No passwords to reset every week. Just a mobile-friendly interface, encrypted access, and a message delivery workflow that fits your practice.
Whether you’re in urgent care, specialty medicine, behavioral health, or primary care, our HIPAA-compliant system gives you confidence that every message is handled securely—and delivered fast.
Your patients get a responsive experience. Your team gets clean, secure notifications. And your practice stays fully HIPAA compliant.
Direct Line helps you maintain compliance without creating friction. We do the heavy lifting behind the scenes—so you can focus on delivering care.
