When someone calls your business during an emergency, they need answers—not a voicemail. But if your team is off the clock or already handling another crisis, that caller may be left waiting. And when emergencies are involved, waiting isn’t an option.
Direct Line’s emergency answering service ensures that your phones are always covered by a live, professionally trained agent. We follow your exact protocols to gather the right information, assess the urgency, and dispatch the message to the appropriate on-call contact—instantly and accurately.
Whether you’re in property management, healthcare, plumbing, HVAC, or another field where fast response times matter, our team acts as an extension of yours. We protect your reputation by making sure urgent callers always feel heard, prioritized, and taken care of.
Every call is answered live, around the clock, including nights, weekends, and holidays. We ensure your callers get real help when they need it most.
We follow your custom script to collect the right details, dispatch the call, and confirm delivery. Your team stays informed and in control.
We don’t just answer—we assess. Our team filters out non-emergency calls so you only get alerted when a true urgent issue is on the line.
Direct Line offers 24/7 emergency call answering built for service-based businesses that need to act fast. From the moment a call comes in, our agents follow your script to gather all critical information, filter out routine inquiries, and dispatch real emergencies without delay.
This service is ideal for companies in plumbing, HVAC, security, healthcare, property management, and other industries where fast action is part of the job. We work with your on-call schedules, deliver messages by text, email, or phone, and maintain full records so nothing gets lost in translation.
"This service completely streamlined our attendance tracking. No more missed messages or ‘I told my manager’ excuses. It’s bulletproof."
