Behind every answered call is a set of numbers: how long it rang, who answered, what was said, what was dispatched, and how fast the message was delivered. But unless you’re tracking those numbers, you’re flying blind.
Direct Line’s custom reporting services give you full visibility into your account activity—from call type and volume to dispatch steps, message delivery, and abandonment trends. We don’t just show you how many calls came in—we help you understand what happened during those calls, how they were handled, and where improvements can be made.
Whether you’re running a busy dispatch operation, a healthcare hotline, or a multi-location service business, our reporting tools are built to give you the context and control you need to make smarter decisions, faster.
Cut down on internal tracking, data collection, and manual oversight. We handle it for you—accurately and automatically.
Skip the extra admin work and late-night data entry. Our team handles it live, without the need to grow your headcount.
With better data, you make better decisions. Identify bottlenecks, improve training, and scale faster with fewer surprises.
If you’ve ever tried to pull insights from a generic call log, you know how frustrating it can be. Custom reporting from Direct Line makes it simple. We organize your data around your priorities so that every report tells a clear, actionable story.
From message and dispatch detail to call volume and abandonment trends, your reports are tailored to support real operational decisions—not just to fill a folder.
Custom reporting isn’t just for compliance—it’s for growth. Know what’s working, what’s not, and where to optimize.
With these insights, your team can monitor agent performance, track response times, catch workflow issues early, and better serve your customers.
