Your customers come from all walks of life—and not all of them speak English as a first language. In fact, more than 20% of U.S. households speak a different language at home. If you’re not prepared to communicate with those customers when they call, you risk losing business before the conversation even begins.
Direct Line’s Translation Integration Services give your business the ability to support every caller, regardless of language, using professionally certified agents and live, on-demand translation support. We answer in real time, determine the caller’s preferred language, and bring in a third-party translator to complete the conversation according to your script and protocols.
You’ll receive every message clearly summarized in English, so your team can respond quickly, confidently, and accurately—without confusion or language gaps.
No matter the time or the language, we answer live—so you never miss a message, lead, or emergency request.
You don’t need an in-house multilingual team. We provide the translators, technology, and trained agents to support every caller affordably.
Reach new markets, serve more people, and strengthen your brand by offering inclusive support that speaks to every customer.
With Direct Line’s Translation Integration Services, your business doesn’t just offer support in English or Spanish—you can support over 160 languages, from Vietnamese to Russian, Arabic to French.
Our team manages the entire translation process, working in real time to ensure nothing gets lost in communication. Your callers feel understood. Your staff gets clear, actionable messages. And your business builds trust across every demographic you serve.
Whether you’re handling customer service calls, appointment scheduling, or urgent dispatch requests, we help you provide the same high-quality experience—no matter who’s calling.
When your phones support more languages, your business supports more people. It’s that simple.
Languages we commonly support include Spanish, Mandarin, Cantonese, Tagalog, Vietnamese, Korean, Japanese, French, Arabic, Portuguese, Russian, and more.
